Privacy Policy

Last Updated: 3 December 2025

Cylogics (“Company”, “we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you visit our website https://cylogics.com, use our services, or interact with us through the Meta WhatsApp Business API.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.

Data Protection Compliance: We follow applicable data privacy regulations including GDPR (EU), UAE PDPL, and India Digital Personal Data Protection Act (DPDPA 2023).

1. Who We Are

We are Cylogics, an Information Technology solutions provider located in Thrissur, Kerala, India.

Website: https://cylogics.com

2. Information We Collect

2.1 Personal Data You Provide

Name
Email address
Phone number
Business information
Information shared via forms, email, WhatsApp

2.2 Automatically Collected Data

IP address
Device & browser details
Pages viewed & actions taken
Cookies and analytics

2.3 WhatsApp Business API Data

Your WhatsApp number
Message content you send
Attachments
Message metadata

3. How We Use Your Information

To respond to your inquiries
To provide services and support
To send notifications and updates
To improve website performance
To comply with regulations

4. Legal Basis (GDPR)

Consent
Contractual necessity
Legitimate interests
Legal obligations

5. Regional Data Protection Compliance

5.1 GDPR (EU)

We follow GDPR standards and user rights.

5.2 UAE PDPL

We follow UAE’s federal data protection regulations.

5.3 India DPDPA 2023

We follow India’s consent-based, lawful data processing principles.

6. Cookies & Tracking

We use cookies for session tracking, analytics, and improving your experience. You may disable cookies through your browser settings.

7. Data Retention

Comments/support messages: as long as needed
Account data: while active + required legal period
WhatsApp logs: minimum required duration

8. Data Sharing

We do not sell your data. We share only with:

Service providers
Payment processors
Regulatory authorities when required

9. International Transfers

Your data may be stored or processed in India, UAE, EU, or other locations where compliance safeguards are maintained.

10. Your Rights

Access your data
Request correction or deletion
Withdraw consent
Object to processing
Data portability (where applicable)

11. Data Security

HTTPS & encryption
Secure infrastructure
Access controls
Regular audits

12. WhatsApp Business API Disclosure

We use WhatsApp only to communicate with our customers.

We do NOT access your contact list.
We do NOT sell or misuse your WhatsApp data.

13. Third-Party Content

Our site may include external links. We are not responsible for third-party privacy practices.

14. Data Breach Procedures

In case of a data breach:

We investigate immediately
Notify affected users
Inform authorities where required

15. Children’s Privacy

We do not knowingly collect data from users under 18.

16. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page.

17. Contact Us

Cylogics
Email: hello@cylogics.com
Phone: +91 7594 999 555
Address: Thrissur Kerala 680541.